When you select Start ► Programs ► SAS ► SAS 9.2 (English) on the Windows 7 operating system, the following Microsoft Windows error occurs:

In the Windows Event Viewer, an event similar to the following might appear in the Application log:

Problem signature:
  Problem Event Name:    APPCRASH
  Application Name:    sas.exe
  Application Version:    9.21000.18765.32444
  Application Timestamp:    494d7ec8
  Fault Module Name:    tkmk.dll
  Fault Module Version:    9.21000.18765.32845
  Fault Module Timestamp:    494d806f
  Exception Code:    c0000005
  Exception Offset:    00021c56
  OS Version:    6.1.7600.2.0.0.256.4
  Locale ID:    1033
  Additional Information 1:    1b38
  Additional Information 2:    1b383b604a5ffc5ceb2e089f0d56d3b0
  Additional Information 3:    339e
  Additional Information 4:    339e6fa61213d87739676fcf8f01ecee

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This is a known issue with the Xerox Phaser printer drivers on the Windows 7 operating system. The Xerox Phaser printer driver generates an exception that SAS is unable to handle.

This issue will be addressed in a future release of SAS.

To work around the problem, remove the existing Xerox Phaser printer driver and install the Xerox Global Print Driver.

Another workaround is to use the default printer for the Microsoft Windows 7 operating system, Microsoft XPS Document Writer.

Operating System and Release Information

A fix for this issue for Base SAS 9.21_M3 is available at: